Quality based on clear standards

Quality management in logistics covers all measures, processes and standards that ensure logistics services are handled reliably, safely and efficiently. It aims to meet customer expectations, prevent errors and continuously improve processes. This includes monitoring transport operations, complying with defined quality standards, conducting regular audits and analysing performance indicators.

At DACHSER, quality management is firmly integrated into day-to-day business processes. Uniform standards across the global network ensure that customers worldwide benefit from consistently high service quality.

DACHSER relies on standardised processes, qualified employees and a closely interconnected network to ensure a high level of service quality. Clear procedures throughout the entire transport chain, regular quality controls and modern IT systems enable logistics processes to be monitored and managed. This allows deviations to be identified at an early stage and appropriate measures to be initiated.

By closely connecting all locations and continuously optimising processes, DACHSER ensures a high quality standard throughout the entire supply chain.

IT systems provide the basis for modern quality management. They enable logistics data to be recorded, processed and evaluated in real time. This allows shipments to be tracked, processes to be monitored and quality indicators to be analysed. At the same time, digital systems create transparency throughout the supply chain and support the continuous optimisation of logistics processes.

DACHSER uses proprietary, integrated IT solutions that enable end-to-end management and monitoring of logistics processes while increasing transparency for customers.

DACHSER holds various certifications and operates management systems that demonstrate high quality and security standards. These include, for example, certifications based on ISO standards for quality management, environmental management, information security and energy management. The specific certifications may vary by national organisation or location.

The quality of logistics services is monitored and evaluated using defined key performance indicators. These include, for example, on-time delivery, shipment quality, damage rates and processing times. Regular evaluation of these indicators makes it possible to identify areas for improvement and continuously enhance the performance of logistics processes.

DACHSER uses these indicators to make quality across the network transparent and to derive targeted measures for further improving service performance.

A high level of transparency is achieved through the digital capture and provision of relevant shipment and process data. Tracking and monitoring solutions make it possible to view the status of goods movements at any time. Standardised processes, a continuous flow of information and the integration of data throughout the supply chain also promote transparent collaboration between all parties involved.

DACHSER supports its customers with digital information and tracking solutions that provide an up-to-date overview of shipments and logistics processes.

Information security plays a central role in logistics because large volumes of sensitive data are processed every day. This includes customer information, transport data and business-critical process information. Technical and organisational safeguards ensure that data is protected against unauthorised access, loss and manipulation, while also maintaining the availability of important systems.

DACHSER takes a holistic approach to protecting information and IT systems in order to ensure the long-term security and integrity of logistics processes.